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Refund Policy

 

Debulga Returns and Refund Policy

1. General

At Debulga we strive for 100% satisfaction of our customers. If for any reason you are not satisfied with your purchase, we offer a return and refund policy to assist you.

2. Returns

You have the right to return your purchase within 14 days of receipt, without giving a reason. To be eligible for a return, the product must be in unused, undamaged condition and packaged in its original packaging.

3. Refund procedure

Once we have received and inspected your return, we will notify you of the receipt of your returned item. We will check the condition of the product and assess whether it is eligible for a refund.

4. Refunds

If your return has been approved, we will refund the purchase price, excluding any shipping costs. The refund will be issued via the same payment method used for the original purchase.

Please note that it may take a few days for the refund to be processed and appear in your account, depending on your bank or payment method.

5. Excluded items

Some items may not be eligible for return and refund due to hygiene or safety reasons. This includes, for example, personal care products and products that cannot be returned for health or hygiene reasons.

6. Shipping costs for returns

The costs of returning a product are the responsibility of the customer, unless otherwise stated in specific cases where a product is received defective or damaged.

7. Customer service

If you have any questions about our returns and refunds procedure, please contact our customer service at contact.debulga@gmail.com